We want you to love every piece you purchase from Tony’s Closet. Because our collections are carefully selected and inventory is limited, we have a short return window and specific guidelines for eligible items.
RETURN WINDOW
Returns must be requested within 3 days of receiving your order.
Once your return request has been approved, you will receive instructions on where and how to send your item back. Items returned without prior approval will not be accepted.
RETURN REQUIREMENTS
To qualify for a return or exchange, your item must:
Be unworn and unused
Be in the same condition in which it was received
Have the original tags attached
Be returned in its original packaging
Include your receipt or proof of purchase
Items that show any signs of wear, use, washing, makeup, deodorant, perfume, or other scents will not be accepted.
NON-RETURNABLE ITEMS
For hygiene and inventory reasons, the following items are final sale and cannot be returned or exchanged:
Sale or discounted items
Final Sale items
White or cream-colored clothing
Items that have been worn, washed, altered, stained, damaged, or have any scent or deodorant marks
All sale items are final sale.
STORE CREDIT
Tony’s Closet does not offer cash or credit/debit card refunds for approved returns.
Once your returned item has been received and inspected, eligible returns will be issued as store credit. Your store credit will be provided electronically and may be used for future purchases.
Store credit is issued only after the returned item has been received and approved.
EXCHANGES
Exchanges are handled similarly to returns.
Exchange requests must be submitted within 3 business days of receiving your order. The item must meet all return requirements listed above.
If the requested replacement item is unavailable, your exchange request will instead be processed as store credit.
Because inventory can sell quickly, we recommend submitting your exchange request as soon as possible.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, please contact Tony’s Closet immediately so we can review the issue and determine the appropriate resolution.
Please do not return a damaged or incorrect item before contacting us.
GIFT CARDS
Gift cards are valid for one year from the date of purchase.
Gift cards:
Cannot be redeemed for cash
Are non-refundable
Cannot be exchanged for cash
May only be used toward purchases from Tony’s Closet
ORDER CANCELLATIONS
Once an order has been placed, cancellation is not guaranteed.
Orders may be canceled if pickup arrangements are not completed or if we are unable to contact you regarding your order.
QUESTIONS ABOUT YOUR RETURN?
If you have questions about our return or exchange policy, don’t hesitate to get in touch with Tony’s Closet Customer Service at:
